Who We Are

Our website address is: https://flinthyd.com.

What personal data we collect and why we collect it

Flint Hydraulics, Inc. is committed to protecting your privacy and providing you a safe and effective online experience. This privacy statement applies to the Flint Hydraulics, Inc. website and to information we collect when you or your computer interact with our website. By using the Flint Hydraulics, Inc. website you consent to the data collection and use practices described in this statement.

You are not required to register or provide any personal information to visit this site. The term “personal information” refers to data identifying you as an individual such as name, mailing address or email address.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Vistors to our website can contact us for a variety of reasons, such as to request quotes for products and services or to be placed on our mailing list. When you contact us, we will request some personal information. This includes data you provide to communicate with us, such as your name, email address, home or work address or telephone number, etc. We may use your personal information to send you requested information and promotional materials, for research and marketing purposes, and internally to help us improve services and resolve problems. If you need to update the personal information you provided to us, you can email webadmin@flinthyd.com.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. 

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We  collect information from your computer when you visit our website in order to properly administer the site and analyze its usage. This information can include your IP address (Internet protocol address), browser type, links you click and pages you view within our site, domain names, access times, referring website addresses, and geographic location from which you access our site. We use this information to enhance the quality of the products and services we provide to you.

Who we share your data with

We will not disclose personally identifiable information about you to third parties without your permission, except in cases as required to fulfill your service or credit requests to our company or under extremely limited circumstances including legal reasons such as to protect ourselves from liability, to respond to legal process or comply with law, or in connection with a merger, reorganization, acquisition, liquidation or similar event. Any third party processing your personal information is required to protect all data in accordance with current law and the Data Protection Act of 1998.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Transaction information

What we collect and store

We collect information about you during the checkout process on our store. While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes such as to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally require to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example:

  • We accept payments by a variety of means, such as credit card processing and bank transfers. When processing payments, some of your data will be passed to these third party processors, including information required to process or support the payment, such as the purchase total and billing information.
  • We employ a number of third party shipping providers. When processing your orders for shipment, some of your  data will be passed on to them, including information required to process or support the shipment, such as your shipping address or your customer’s shipping address in the case of drop ship.

Plugin: Smush

We use a WordPress plug-in called “Smush” to optimize images on our website and create a smoother experience for end users. Smush does not interact with end users on our website.

Smush sends images to the WPMU DEV servers to optimize them for web use. This includes the transfer of EXIF data. The EXIF data will either be stripped or returned as it is. It is not stored on the WPMU DEV servers.

Smush uses the Stackpath Content Delivery Network (CDN). Stackpath may store web log information of site visitors, including IPs, UA, referrer, Location and ISP info of site visitors for 7 days. Files and images served by the CDN may be stored and served from countries other than the U.S.A. Stackpath’s privacy policy can be found here.

Smush uses a third-party email service (Drip) to send informational emails to the site administrator. The administrator’s email address is sent to Drip and a cookie is set by the service. Only administrator information is collected by Drip.

Additional information

How we protect your data

Data security is a top priority for us. Flint Hydraulics, Inc. secures your personal information from unauthorized access, use or disclosure through a variety of physical, electronic and managerial procedures designed to protect the privacy and security of our databases and servers. We use industry standard firewalls and password protection to prevent unlawful and improper use of data.

Changes to this policy and contacting us

Flint Hydraulics, Inc. will occasionally update this privacy policy in response to customer and company feedback or as required by law. Your continued use of this site constitutes agreement to our privacy policy and any updates. Flint Hydraulics, Inc. welcomes your comments regarding this privacy policy, along with questions about its implementation, our failure to adhere to this privacy policy, or our general practices. Please contact us:
Flint Hydraulics, Inc.
4099 B.F. Goodrich Boulevard.
Memphis, Tennessee 38118 USA
Phone: (901) 794-4884
Fax: (901) 794-1618
E-mail: sales@flinthyd.com